TERMS AND CONDITIONS
Delivery Policy – We deliver every Monday to Friday from 9am to 7pm (except Bank Holidays)
We do not give delivery time slots. In the first instance, we always try to deliver directly to the recipient but please note that some commercial addresses will only allow you to deliver to reception or a post room. We do not accept any responsibility for the failure of post rooms / reception at commercial addresses to deliver flowers to the intended recipient. If you do not want your flowers being given to a post room, please provide delivery instructions in the field provided on the order form or supply a contact number for the recipient. If the recipient is not in at a residential address, we will deliver to a neighbour or leave in a safe place, unless otherwise stated in the special delivery instructions. We ask customers to check the delivery address they are sending to and whether they are able to accept flowers (hospitals, for example, don't always allow flower deliveries). We do not accept any liability for incorrect address details leading to incorrect deliveries. We cannot deliver flowers with incomplete delivery addresses.
Refund / Cancellation Policy – for deliveries, customers need to cancel their orders up to midnight the day before delivery to be eligible for a refund. If the recipient is not in when we deliver we will follow your instructions as to what to do. If for some reason this option fails we will bring them back to our studio in East London where they can be collected and we will leave a note. If you are unhappy with the quality of your flowers, please provide us with a photograph of the flowers to be eligible for a full or part refund.
Our flowers are subject to availability. If a particular flower isn't available we will replace it with one of equal or greater value.
Please feel free to contact us to clarify any of these points or anything else. Our details can be found on our contact page.